Well, within about a day and a half of posting my last post about customer service, I got a surprise in my inbox: a receipt and shipping notice from the people who sold me my first torch. They sent me a free replacement! Very nice of them. It took me by surprise because they never [...]
Posts Tagged ‘customer service’
Customer Service? An Update…
Posted in business, tagged business, customer service on 13 February 2008 | 2 Comments »
Customer Service? Huh?
Posted in business, tagged antigenre, business, customer service, fair industry, indie business on 10 February 2008 | 4 Comments »
I’m not usually a rabble-rouser or a trouble maker; I fire off the occassional angry letter to the editor, and my bank heard from me recently regarding new fees at the ATM, but I usually don’t like to draw a lot of attention to myself. So how, then, have several fairly well know companies managed [...]
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